Only Educational Postings
Members, this site is for posts that are educational. We are here to help each other learn. So, please note that your post will be deleted if it is not educational in nature. Thank you, KathrynSee More
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Only Educational Postings
Started by Kathryn Jackson in Miscellaneous on Friday.
Does anyone mind sharing their contact center's inclement weather policy?
Started by Hope Pace in Operations and Management Mar 6.
Need technology to start a small virtual call center 35 Replies
Started by Teresa Morelock in Technology. Last reply by Mathew Murphy Feb 14.
Your Call Centers: Helping or Hurting --- 10 Questions to Consider 2 Replies
Started by Kathryn Jackson in Strategy. Last reply by dharani sri Feb 9.
Just published a new book entitled "Contact Center Excellence"!
Started by Brian Flagg in Available Resources Sep 18, 2012.
Recruiting English-French Call Center Reps 1 Reply
Started by Paul A. Munoz Ph.D. in Available Resources. Last reply by Michael Di Tore Jun 11, 2012.
Mach4um Guidelines
Started by Kathryn Jackson in Miscellaneous Mar 20, 2012.
Trend toward outsourcing?
Started by Kelly Roy in Sourcing - Outsourcing, Insourcing, Off Shoring, BPO. Last reply by Omer Mar 12, 2012.
I am willing to start a call center of my own. Need help . 8 Replies
Started by anna smith in Available Resources. Last reply by Omer Mar 11, 2012.
Looking for a Knowledge Base to use in call centre 3 Replies
Started by Ahmed Ali in Available Resources. Last reply by Omer Mar 11, 2012.
How Smart is That (Blog)
Time Management – Getting Our Priorities Straight
This is an older story but one I like to be reminded of often. As I read it again today, I realized that I had let this teaching slip from my grasp lately. It really does coincide with the “tyranny … Continue reading
The Fun Theory
Can you change people’s habits and attitudes? Can you take a task and change people’s conduct and attitudes by making something seem fun? Watch what a group of scientists did using fun or pleasure to get people to use a … Continue reading
Service with a Smile? Oh, Please…
I always thought it a little silly that we asked our customer service agents to post a “Smile” sign on their cubicle wall or hang a big mirror to reflect their happy (or grumpy) faces while answering the phone. We … Continue reading
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Events
May 20
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Card Not Present Expo, May 20-23
May 20, 2013 at 6pm to May 23, 2013 at 7pm – Orlando, FLA
Mach4um Bookstore
Below is a link to our bookstore (books available on Amazon categorized by call/contact center topics). You will not be leaving the site when you click below. And, the new page has a link back here to this Mach4um main page! Please let me know any books that you think should be added as a resource to our other members (AOkay@mach4um.com).
Click Here to enter bookstore
Featured Publication
Want your publication featured in our bookstore? Contact Kathryn Jackson @ AOkay@mach4um.com. I'll be glad to fearture your publication so our members can benefit from your expertise.
Click Here to enter bookstore
Featured Publication
Want your publication featured in our bookstore? Contact Kathryn Jackson @ AOkay@mach4um.com. I'll be glad to fearture your publication so our members can benefit from your expertise.
Industry News
Playing Pottermore
I’m guessing most people have heard of Harry Potter. You know, boy wizard. Hogwarts. Fighting He-Who-Must-Not-Be-Named. Well, the Muggle community has been hotly anticipating the full public release of Pottermore, an online edition of the incredibly popular book series and … Continue readingA Place for Feeds to Mingle
Hello and welcome to FeedMingle, a place where RSS feeds can congregate, hang out, and do the things that RSS feeds like to do together (whatever that may be). As you may have noticed, we’re busy re-tooling things around here, … Continue readingTop Content
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Making Incentives Work
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First Contact Resolution
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Call Mapping SATMAP
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Latest Activity
Kathryn Jackson posted a discussionOnly Educational Postings
Members, this site is for posts that are educational. We are here to help each other learn. So, please note that your post will be deleted if it is not educational in nature. Thank you, KathrynSee More
Mohan left a comment for Danelle Pegues"Dear sir/madam; Thx for connect with us.......... This is Corelagic BPO/IT from indian based Contact center ( call center ) we are 120 seat capcity in india dealing inbound , outbound, tele-markting campaign's sales, survey,…"
Mohan left a comment for jim burns"Dear sir/madam; Thx for connect with us.......... This is Corelagic BPO/IT from indian based Contact center ( call center ) we are 120 seat capcity in india dealing inbound , outbound, tele-markting campaign's sales, survey,…"
Deep Nag added a discussion to the group Customer Contact Outsourcing Partners
LOOKING FOR PROCESS MINIMUM 100 SEATS UK TELECOM
Hiwe are a pvt (ltd) company presently working on outbound process looking for direct clients process if any please let me know .See More
Dan Rojas posted a blog postSharing a partial list of products that specifically address the PCI requirement for call recordings in the Call Center industry
I am frequently asked about the variety of PCI solutions on the market for call centers. These questions all revolve around solutions that prevent a call center agent from seeing, hearing or recording credit card information. I thought I'd share a partial list for those of you interested. Please feel free to add to the list. ----------------------------------------------------------------------------------------------------- Products & Solutions supporting PCI requirements (preventing…See More
© 2013 Created by Kathryn Jackson.
