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Our contact center community knowledge exchange enhances your call center's performance and ensures a quality customer experience.

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Only Educational Postings

Started by Kathryn Jackson in Miscellaneous yesterday.

Does anyone mind sharing their contact center's inclement weather policy?

Started by Hope Pace in Operations and Management Mar 6.

Need technology to start a small virtual call center 35 Replies

Started by Teresa Morelock in Technology. Last reply by Mathew Murphy Feb 14.

Your Call Centers: Helping or Hurting --- 10 Questions to Consider 2 Replies

Started by Kathryn Jackson in Strategy. Last reply by dharani sri Feb 9.

Just published a new book entitled "Contact Center Excellence"!

Started by Brian Flagg in Available Resources Sep 18, 2012.

Recruiting English-French Call Center Reps 1 Reply

Started by Paul A. Munoz Ph.D. in Available Resources. Last reply by Michael Di Tore Jun 11, 2012.

Mach4um Guidelines

Started by Kathryn Jackson in Miscellaneous Mar 20, 2012.

Trend toward outsourcing?

Started by Kelly Roy in Sourcing - Outsourcing, Insourcing, Off Shoring, BPO. Last reply by Omer Mar 12, 2012.

I am willing to start a call center of my own. Need help . 8 Replies

Started by anna smith in Available Resources. Last reply by Omer Mar 11, 2012.

Looking for a Knowledge Base to use in call centre 3 Replies

Started by Ahmed Ali in Available Resources. Last reply by Omer Mar 11, 2012.

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Mach4um Bookstore

Below is a link to our bookstore (books available on Amazon categorized by call/contact center topics). You will not be leaving the site when you click below. And, the new page has a link back here to this Mach4um main page! Please let me know any books that you think should be added as a resource to our other members (AOkay@mach4um.com).

Click Here to enter bookstore

Featured Publication
Want your publication featured in our bookstore? Contact Kathryn Jackson @ AOkay@mach4um.com. I'll be glad to fearture your publication so our members can benefit from your expertise.

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Top Content 

1 Pay Per Call Marketing & Outbound telemarketing

Pay Per Call Marketing & Outbound telemarketing
2 LOOKING FOR PROCESS MINIMUM 100 SEATS UK TELECOM

LOOKING FOR PROCESS MINIMUM 100 SEATS UK TELECOM

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Kathryn Jackson's discussion was featured

Only Educational Postings

Members, this site is for posts that are educational.  We are here to help each other learn.  So, please note that your post will be deleted if it is not educational in nature.  Thank you, KathrynSee More
yesterday
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Kathryn Jackson posted a discussion

Only Educational Postings

Members, this site is for posts that are educational.  We are here to help each other learn.  So, please note that your post will be deleted if it is not educational in nature.  Thank you, KathrynSee More
yesterday
0 Comments
Ahmed Mohamed is now a member of mach4um
yesterday
Welcome Them!
Mohan left a comment for Danelle Pegues
"Dear sir/madam; Thx for connect with us.......... This is Corelagic BPO/IT from indian based Contact center ( call center ) we are 120 seat capcity in india dealing inbound , outbound, tele-markting campaign's sales, survey,…"
Thursday
Mohan left a comment for jim burns
"Dear sir/madam; Thx for connect with us.......... This is Corelagic BPO/IT from indian based Contact center ( call center ) we are 120 seat capcity in india dealing inbound , outbound, tele-markting campaign's sales, survey,…"
Thursday
Deep Nag updated their profile
Tuesday
Deep Nag added a discussion to the group Customer Contact Outsourcing Partners
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LOOKING FOR PROCESS MINIMUM 100 SEATS UK TELECOM

Hiwe are a pvt (ltd) company presently working on outbound process looking for direct clients process if any please let me know .See More
Monday
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Deep Nag is now a member of mach4um
Monday
Welcome Them!
Dan Rojas posted a blog post

Sharing a partial list of products that specifically address the PCI requirement for call recordings in the Call Center industry

I am frequently asked about the variety of PCI solutions on the market for call centers.  These questions all revolve around solutions that prevent a call center agent from seeing, hearing or recording credit card information.  I thought I'd share a partial list for those of you interested.  Please feel free to add to the list. ----------------------------------------------------------------------------------------------------- Products & Solutions supporting PCI requirements (preventing…See More
May 9
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Profile IconVishal R and Jitesh Gala joined mach4um
May 8
Dan Rojas posted a blog post

Call Centers should consider the Point of Sale model to enhance security and nurture confidence in the consumer.

Transforming the phone into a Point of Sell (POS) system will enable the customer to keep possession of his or her credit card and ensure no one else has access to the card with the possibility of identity theft as a consequence. More...See More
May 3
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Chister Ann Espiritu Pangindian updated their profile
May 1

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