Your contact center adds value—however not everyone in your company realizes how and how much. Your contact center continually influences the customer in real-time and serves as a pivotal conduit for the voice of the customer. However, you may have experienced the periodic frustration of having your “get it right the first time” change recommendations fall on deaf ears. Don’t let this happen again! Attend this session to learn how your contact center can be recognized as a major force in continual customer experience improvement. Learn 4 practical steps that ensure you are recognized, throughout your company, as the irreplaceable change agent you are:
Step One: Identify your contact center stakeholders and learn how to clearly communicate what's in it for them
Step Two: Build a roadmap for ongoing constructive engagement
Step Three: Motivate resolution and prevention of customer issues
Step Four: Influence innovation of customer-focused policies, processes, business models and offerings
Space is limited.
Reserve your Webinar seat now at:
This is a free Webinar
Time: 1:30 PM EST
Uses both VOIP and Toll number involved - no other toll free number available.
Please allow extra time if this is your first time using GoToMeeting (software must be downloaded and some corporations do not allow access to GoToMeeting so check with your IT department)