The purpose of this survey was to determine how contact centers are approaching the topic of incentives. The goal was to describe what each center is doing, how much it costs, and how effective the process is. The participants receive at no cost a detailed aggregated and blinded results report that will allow them to compare their performance against the benchmarks of similar companies to determine improvement opportunities.
To take the survey go to:
This webinar provides an overview of the results of the survey.
Title: Customer Contact Incentives Survey - The Results
Date: Tuesday, November 17, 2009
Time: 1:30 PM - 2:30 PM EST
After registering you will receive a confirmation email containing information about joining the Webinar.
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Required: Mac OS® X 10.4 (Tiger®) or newer
Space is limited.
Reserve your Webinar seat now at: