Past Events (56)
May 20Monday
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Card Not Present Expo, May 20-23
May 20, 2013 at 6pm to May 23, 2013 at 7pm – Orlando, FLA CNP Expo - May 20-23 Any time you accept payments from a customer who is not standing in front of a till, you are taking card-not-present payments. And, as a business owner or executive of such a com… Organized by Dan Rojas | Type: expo
March 23Friday
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BPO Tour of the Philippines
March 23, 2012 at 6am to April 1, 2012 at 7pm – Clark Freeport Zone, Pampanga, Manila and Cebu ✦ Global Number 1 in Voice BPO and Number 2 in non voice BPO - The Philippines has taken the world by storm.✦ If you are interested in outsourcing and learning more about what the Philippines has to… Organized by pspringett@thesouce.net.au | Type: bpo, tour, of, the, philippines
September 20Tuesday
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Customer Value Creation
September 20, 2011 from 9am to 3pm – UC Berkeley Extension (This is part of a week-long seminar series: www.ClearAction.biz/value) Value creation is perhaps the single most important aspect of any executive's job. By seeing value the way customers see it le… Organized by Lynn Hunsaker | Type: seminar, /, workshop
December 15Wednesday
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Customer-Centric Sales & Marketing for Customer Experience Excellence
December 15, 2010 from 8:30am to 9am – BlogTalkRadio.com/customerexperience Live chat with Steve Pinetti, Senior Vice President of Sales & Marketing at Kimpton Hotels & Restaurants: Customer-Centric Sales & Marketing for Customer Experience Excellence. Learn how… Organized by Lynn Hunsaker | Type: virtual, q&a
December 9Thursday
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How Customer Centricity Impacts Effectiveness of Customer Experience Management
December 9, 2010 from 11am to 11:45am – Call-in Join us for this exciting roundtable teleconference with Jeanne Bliss, Jill Griffin, Dick Lee, and Lynn Hunsaker. where we will discuss how customer-centricity impacts the effectiveness of customer e… Organized by Focus.com | Type: teleconference
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Call Center Optimization Forum - Los Angeles
December 9, 2010 from 8am to 3pm – Herbalife Contact Center (Torrance, CA) You're invited to attend the 2010 Call Center Optimization Forum. An absolute must for all call center executives, managers and IT professionals, the 2010 Call Center Optimization Forum will reveal t… Organized by Lauren Hugues | Type: training, and, networking, workshop
December 8Wednesday
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Communicating via Dashboards - Metrics That Make a Difference
December 8, 2010 from 7am to 8am – International House of Pancakes Choosing the right metrics to gauge your project’s success is essential, but not easy. Creating a dashboard that inspires both executives and team members is also harder than it looks. To build momen… Organized by Project Management Institute - Silicon Valley (Richard McCaw) | Type: breakfast, workshop
November 4Thursday
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Call Center Optimization Forum - Dallas
November 4, 2010 from 8am to 3pm – Dallas, Texas You're invited to attend the 2010 Call Center Optimization Forum. An absolute must for all call center executives, managers and IT professionals, the 2010 Call Center Optimization Forum will reveal t… Organized by Lauren Hugues | Type: training, and, networking, workshop
October 18Monday
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BUSINESS PROCESS OUTSOURCING (BPO)
October 18, 2010 from 6pm to 7pm – philipines BUSINESS PROCESS OUTSOURCING (BPO) TEAM of 5 telemarketers + 1 Supervisor needed immediately. B.P.O. call centers with experience only please! OUTBOUND COLD CALLING SALES experience required. TRAINI… Organized by john Katz | Type: business, process, outsourcing
September 9Thursday
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Call Mapping: Beyond Skills-Based Routing
September 9, 2010 from 1:30pm to 2:30pm – online When does a company deliver a positive or enjoyable customer experience? A company delivers a positive or enjoyable experience to a customer only when the customer perceives an experience to be posit… Organized by Kathryn Jackson | Type: online, free, meeting, must, register, at, gotomeeting.com, to, attend
© 2013 Created by Kathryn Jackson.
