Thursday, March 25, 2010

How we learned about Social Media in the Contact Center & Lived to Tell About It

March 25, 2010 from 1:30pm to 2:30pm – online This presentation will cover: 1. The recent past - Social Media explodes on the scene 2. Defense vs. Offense 3. "What do we do with these posts- we can't tell who the people are?" 4. A new set of Rul… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend