All Events in online (7)
August 27Thursday
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How to really walk in your customer's shoes: The missing ingredient for QA
August 27, 2009 from 6pm to 7pm – online Clearly, the "winners" out of this recession will be those firms that differentiate themselves on service. How come, then, is empathy one of the lowest scoring behaviors on the QA form? Why is it tha… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
October 8Thursday
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Optimizing Sales Performance – Cricket’s Secret Sauce
October 8, 2009 from 1:30pm to 2:30pm – online USA 800 and Cricket team up to showcase their proven model for inbound and on-line sales performance. Learn how Cricket moved from a predominately retail driven business model to an on-line and dire… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
November 17Tuesday
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Contact Center Incentives Survey Results
November 17, 2009 from 1:30pm to 2:30pm – online The purpose of this survey was to determine how contact centers are approaching the topic of incentives. The goal was to describe what each center is doing, how much it costs, and how effective the p… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
March 11Thursday
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Maximize Results with World Class Incentives
March 11, 2010 from 1:30pm to 2:30pm – online This complimentary webinar from Laurie Alm / Motivated incentives will cover: 1. Importance of Recognition/Incentives 2. Cost of Churn 3. 7 Common Incentive Mishaps 4. How to develop a comprehensive… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
March 25Thursday
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How we learned about Social Media in the Contact Center & Lived to Tell About It
March 25, 2010 from 1:30pm to 2:30pm – online This presentation will cover: 1. The recent past - Social Media explodes on the scene 2. Defense vs. Offense 3. "What do we do with these posts- we can't tell who the people are?" 4. A new set of Rul… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
April 8Thursday
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Making Incentives Work-The Math Behind Rewarding Agents
April 8, 2010 from 1:30pm to 2:30pm – online Successful contact center incentive programs carefully balance rewards with performance. Their key to success? Understanding how the math behind incentive design drives agent behavior. Join Dan Rickw… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
September 9Thursday
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Call Mapping: Beyond Skills-Based Routing
September 9, 2010 from 1:30pm to 2:30pm – online When does a company deliver a positive or enjoyable customer experience? A company delivers a positive or enjoyable experience to a customer only when the customer perceives an experience to be posit… Organized by Kathryn Jackson | Type: online, free, meeting, must, register, at, gotomeeting.com, to, attend
© 2013 Created by Kathryn Jackson.
