All Online Events (11)
February 5Tuesday
-
Survey Pain Relief: Overcoming Survey Frustration and Failures
February 5, 2008 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) As we all know knowledge is power. The problem is, self-proclaimed experts and bullies get their way with surveying because our knowledge is sparse on this very complex subject. “Yes”…very complex! I… Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
June 12Thursday
-
Attendance Management Web Discussion
June 12, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Rescheduled Attendance Management Web Discussion Addressing the attendance management issues of customer contact organizations. Rescheduled due to technical difficulties. Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
August 7Thursday
-
Contact Center Technology
August 7, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Discussion time is EDT Discussion of the pros and cons of the technology used in our contact centers today. Technologies include: Voice (including VOIP), customer relationship management (CRM), qual… Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
September 25Thursday
-
Compensation in the Contact Center
September 25, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Discussion time is EDT the session is free. Discussion of the compensation practices in the contact centers today. Chad McDaniel (McDaniel Executive Recruiters) will address the supervisor and mana… Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
November 6Thursday
-
Finally a New Look at Employee Turnover
November 6, 2008 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) This is a free Webinar Time: 1:30 PM EST The relationship Between Employee Selection, Rewards, and Tenure Attendees will gain insight as to how several contact centers have effectively harnessed th… Organized by Kathryn Jackson | Type: Online, monthly, free, webinar
November 13Thursday
-
Quality, Coaching, Incentives
November 13, 2008 from 4pm to 5pm – On Line (must register on GoToMeeting to participate) CCSF Conference Call Exchange with Web Seminar: "Interpreting the Results of the QM, Coaching and Incentives Survey" Join us for a Webinar on Thursday, November 13th, 2008 4:00 pm - 5:00 pm EST Organized by CCSF | Type: Online, monthly, free, discussion, group
February 5Thursday
-
Survey Pain Relief: Overcoming Survey Frustration and Failures
February 5, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) As we all know knowledge is power. The problem is, self-proclaimed experts and bullies get their way with surveying because our knowledge is sparse on this very complex subject. “Yes”…very complex! I… Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
February 19Thursday
-
Benchmarks & the Contact Center
February 19, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) This webinar will explore the value of benchmarking, how to do it, what kinds of benchmarks are available to contact centers and the differences between them. Included will be the results of statisti… Organized by Kathryn Jackson | Type: Online, monthly, free, webinar
March 5Thursday
-
Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front
March 5, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) Presented by David Ostberg, PhD, VP of Selection Science for Evolv On-Demand (www.evolvondemand.com) In an effort to optimize their contact center performance and workforce, contact center leaders s… Organized by Kathryn Jackson | Type: Online, monthly, free, webinar
March 26Thursday
-
Web 2.0 Strategies for the Contact Center
March 26, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) Presented by Tim Kraskey, VP of Marketing and Business Development for Calabrio, Inc. (www.calabrio.com) This shift from efficiency to effectiveness means not only a new mindset, but also a new tool… Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
© 2013 Created by Kathryn Jackson.
