All online Events (32)
November 12Thursday
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4 Steps to Gain Recognition as the Irreplaceable Change Agent You Are!
November 12, 2009 from 1:30pm to 2:30pm – online must register at GoToMeeting to attend Your contact center adds value—however not everyone in your company realizes how and how much. Your contact center continually influences the customer in real-time and serves as a pivotal conduit for… Organized by Kathryn Jackson | Type: online, free, webinar
November 17Tuesday
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Contact Center Incentives Survey Results
November 17, 2009 from 1:30pm to 2:30pm – online The purpose of this survey was to determine how contact centers are approaching the topic of incentives. The goal was to describe what each center is doing, how much it costs, and how effective the p… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
December 15Tuesday
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Disclosures & Caller ID - ATA Compliance Webinar
December 15, 2009 from 2pm to 3pm – On Line (must register on GoToMeeting to participate) ATA Compliance Webinars will focus on very specific topics that are directly related to or affected by compliance issues. Can I transmit the Seller’s ID on my calls? What about the telephone number… Organized by Kathryn Jackson | Type: online, free, webinar
February 25Thursday
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February Mastermind Meeting
February 25, 2010 from 1pm to 2pm – online CCPF / NING chat function February 25, 2010; 1:00 PM ET Using CCPF/NING chat function; you do not have to register to attend. Group description is at: http://contactcenter.ning.com/group/mastermindnetworking Log onto chat… Organized by Richard Natoli | Type: online, free, mastermind, meeting, -
March 11Thursday
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Maximize Results with World Class Incentives
March 11, 2010 from 1:30pm to 2:30pm – online This complimentary webinar from Laurie Alm / Motivated incentives will cover: 1. Importance of Recognition/Incentives 2. Cost of Churn 3. 7 Common Incentive Mishaps 4. How to develop a comprehensive… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
March 18Thursday
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MasterMind Networking Meeting
March 18, 2010 from 1pm to 2pm – Online using NING Chat function MasterMind Networking Group meeting. Using the chat function on NING. See the MasterMind Networking group details under "Groups." Meeting is 1:00 PM ET to 2:00 PM ET. Organized by Kathryn Jackson | Type: online, free, mastermind, meeting
March 25Thursday
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How we learned about Social Media in the Contact Center & Lived to Tell About It
March 25, 2010 from 1:30pm to 2:30pm – online This presentation will cover: 1. The recent past - Social Media explodes on the scene 2. Defense vs. Offense 3. "What do we do with these posts- we can't tell who the people are?" 4. A new set of Rul… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
April 8Thursday
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Making Incentives Work-The Math Behind Rewarding Agents
April 8, 2010 from 1:30pm to 2:30pm – online Successful contact center incentive programs carefully balance rewards with performance. Their key to success? Understanding how the math behind incentive design drives agent behavior. Join Dan Rickw… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
May 13Thursday
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Social Media – How your Contact Center WILL be Affected
May 13, 2010 from 12pm to 1:30pm – online complimentary webinar If you ask for one of the biggest buzz words or phrases heard today you are likely to hear a resounding chorus - “SOCIAL MEDIA!” Brand is about reputation and response. However, social media has cre… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
September 9Thursday
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Call Mapping: Beyond Skills-Based Routing
September 9, 2010 from 1:30pm to 2:30pm – online When does a company deliver a positive or enjoyable customer experience? A company delivers a positive or enjoyable experience to a customer only when the customer perceives an experience to be posit… Organized by Kathryn Jackson | Type: online, free, meeting, must, register, at, gotomeeting.com, to, attend
© 2013 Created by Kathryn Jackson.
