All webinar Events (30)
October 15Thursday
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Achieving Customer Intimacy through a Brain Enema
October 15, 2009 from 1:30pm to 2:30pm – online free webinar must register at gotomeeting to attend This webinar (formerly known as “Changing Management Thinking”) takes a look at why in order to achieve good customer service (even intimacy) we need to manage and design the work differently. We wil… Organized by Kathryn Jackson | Type: online, free, webinar
October 29Thursday
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Tapping a Workforce of People with Physical Challenges
October 29, 2009 from 1:30pm to 2:30pm – free online webinar must register at gotomeeting to attend The Presentation on Tapping a Workforce of People with Physical Challenges: A Compelling Business Model provides an overview of the many key advantages of hiring people with physical challenges. Amon… Organized by Kathryn Jackson | Type: online, free, webinar
November 10Tuesday
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Operations Compliance: The “Nuts and Bolts” of Backend Compliance - ATA Compliance Webinar
November 10, 2009 from 2pm to 3pm – On Line (must register on GoToMeeting to participate) ATA Compliance Webinars will focus on very specific topics that are directly related to or affected by compliance issues. Records retention, periodic updating, purging your internal DNC registries a… Organized by Kathryn Jackson | Type: online, free, webinar
November 12Thursday
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4 Steps to Gain Recognition as the Irreplaceable Change Agent You Are!
November 12, 2009 from 1:30pm to 2:30pm – online must register at GoToMeeting to attend Your contact center adds value—however not everyone in your company realizes how and how much. Your contact center continually influences the customer in real-time and serves as a pivotal conduit for… Organized by Kathryn Jackson | Type: online, free, webinar
November 17Tuesday
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Contact Center Incentives Survey Results
November 17, 2009 from 1:30pm to 2:30pm – online The purpose of this survey was to determine how contact centers are approaching the topic of incentives. The goal was to describe what each center is doing, how much it costs, and how effective the p… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
December 15Tuesday
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Disclosures & Caller ID - ATA Compliance Webinar
December 15, 2009 from 2pm to 3pm – On Line (must register on GoToMeeting to participate) ATA Compliance Webinars will focus on very specific topics that are directly related to or affected by compliance issues. Can I transmit the Seller’s ID on my calls? What about the telephone number… Organized by Kathryn Jackson | Type: online, free, webinar
March 11Thursday
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Maximize Results with World Class Incentives
March 11, 2010 from 1:30pm to 2:30pm – online This complimentary webinar from Laurie Alm / Motivated incentives will cover: 1. Importance of Recognition/Incentives 2. Cost of Churn 3. 7 Common Incentive Mishaps 4. How to develop a comprehensive… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
March 25Thursday
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How we learned about Social Media in the Contact Center & Lived to Tell About It
March 25, 2010 from 1:30pm to 2:30pm – online This presentation will cover: 1. The recent past - Social Media explodes on the scene 2. Defense vs. Offense 3. "What do we do with these posts- we can't tell who the people are?" 4. A new set of Rul… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
April 8Thursday
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Making Incentives Work-The Math Behind Rewarding Agents
April 8, 2010 from 1:30pm to 2:30pm – online Successful contact center incentive programs carefully balance rewards with performance. Their key to success? Understanding how the math behind incentive design drives agent behavior. Join Dan Rickw… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
May 13Thursday
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Social Media – How your Contact Center WILL be Affected
May 13, 2010 from 12pm to 1:30pm – online complimentary webinar If you ask for one of the biggest buzz words or phrases heard today you are likely to hear a resounding chorus - “SOCIAL MEDIA!” Brand is about reputation and response. However, social media has cre… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
© 2013 Created by Kathryn Jackson.
