All webinar Events (30)
July 16Thursday
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Proven WFM Strategies to Reduce Cost and Improve Morale
July 16, 2009 from 1:30pm to 2:30pm – Online-must register at GoToMeeting to attend In this Webinar John Frehse, Chief Strategist at Core Practice will share real examples of how to schedule agents more effectively. He will cover everything from the right way to measure costs to sch… Organized by Kathryn Jackson | Type: online, monthly, free, webinar
July 23Thursday
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How to Turn Every Agent into a Top Performer
July 23, 2009 from 1:30pm to 2:30pm – online - must register on GoToMeeting to attend Research shows that your top performers are three times more productive than your bottom performers. While that's no surprise to most contact center managers these same managers struggle on a daily b… Organized by Kathryn Jackson | Type: online, free, webinar
August 6Thursday
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Great Customer Experiences Start with Consistently High Performing Technology
August 6, 2009 from 1:30pm to 2:30pm – online must register at Gotomeeting to attend Are you looking in the rear view mirror when it comes to evaluating the experience your technology is providing to your customers? Do you know when your technology fails only because customers compla… Organized by Kathryn Jackson | Type: online, monthly, free, webinar
August 20Thursday
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How Do You Know that it’s Time to Update your Contact Center’s Technology?
August 20, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) COPC Inc. and Interactive Intelligence would like you to join a 60-minute webinar where the hottest trends in call center technologies will be discussed, along with the practical application of these… Organized by Kathryn Jackson | Type: online, free, webinar
August 27Thursday
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Wireless & Pre-recorded Messaging - ATA Compliance Webinar
August 27, 2009 from 2pm to 3pm – On Line (must register on GoToMeeting to participate) ATA Compliance Webinars will focus on very specific topics that are directly related to or affected by compliance issues. The first ATA Compliance Webinar will focus on the impending regulatory chang… Organized by ATA | Type: online, free, webinar
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How to really walk in your customer's shoes: The missing ingredient for QA
August 27, 2009 from 6pm to 7pm – online Clearly, the "winners" out of this recession will be those firms that differentiate themselves on service. How come, then, is empathy one of the lowest scoring behaviors on the QA form? Why is it tha… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
September 17Thursday
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Contact Center Quality Assessment Health Check
September 17, 2009 from 1:30pm to 2:30pm – online webinar (must register at GoToMeeting to attend) Four Essentials for a Healthy QA Program This webinar will provide valuable information for companies who have existing QA programs, are looking to improve their processes, and for those getting rea… Organized by Kathryn Jackson | Type: online, free, webinar
September 22Tuesday
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Business to Business (B2B) Compliance: A Reality? ATA Compliance Webinar
September 22, 2009 from 3:30pm to 4:30pm – On Line (must register on GoToMeeting to participate) Many of us are accustomed to the requirements when marketing or servicing the general private consumer. A myriad of hoops to jump through for sure. Business to Business sales and service, however, ar… Organized by Kathryn Jackson | Type: online, free, webinar
September 24Thursday
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How to really walk in your customer's shoes: The missing ingredient for QA
September 24, 2009 from 1:30pm to 2:30pm – online must register at gotomeeting to attend Clearly, the "winners" out of this recession will be those firms that differentiate themselves on service. How come, then, is empathy one of the lowest scoring behaviors on the QA form? Why is it tha… Organized by Kathryn Jackson | Type: online, free, webinar
October 8Thursday
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Optimizing Sales Performance – Cricket’s Secret Sauce
October 8, 2009 from 1:30pm to 2:30pm – online USA 800 and Cricket team up to showcase their proven model for inbound and on-line sales performance. Learn how Cricket moved from a predominately retail driven business model to an on-line and dire… Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
© 2013 Created by Kathryn Jackson.
