Successful contact center incentive programs carefully balance rewards with performance. Their key to success? Understanding how the math behind incentive design drives agent behavior. Join Dan Rickwalder as he discusses how to design incentive plans that drive sales as well as adherence and won’t break the bank to do it.
Title: Making Incentives Work-The Math Behind Rewarding Agents
Date: Thursday, April 8, 2010
Time: 1:30 PM - 2:30 PM EDT
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