Social Media – How your Contact Center WILL be Affected

If you ask for one of the biggest buzz words or phrases heard today you are likely to hear a resounding chorus - “SOCIAL MEDIA!”

Brand is about reputation and response. However, social media has created an environment where companies no longer control their own brand.

Everyone is talking about it, but let me share with you four pressing questions:

1.“What is driving customer response to social media?”
2.“Do Contact Centers represent a viable channel to drive a response to social media?”

If companies have actively embraced monitoring of their brand across social media; however have not implemented a customer response and strategy to proactively engage social media circles…

3.What needs to happen next?

If you think your customer response will not be affected, think again. Social media has opened a whole new paradigm to customer behaviour and how that affects your brand and your company’s customer response reputation.

4.Is your contact center ready?

Join us for this complimentary “How to” webinar and listen to respected international industry speakers who have embraced a social media response strategy. Speakers will provide real life examples of how they implemented a social media response through their contact center.

•What worked, what did not work?
•If they did it again, how would they do it differently?
•What did their customers have to say about it?
•Did social media increase or reduce customer service costs?
•Can social media generate new revenue?

The webinar is designed to be a “do not miss” for all companies embracing social media response. We are welcoming a large international audience who will be joining our speakers from England, the United States and Canada.

Speakers:
•Moderator – Kay Jackson – Founder; CCPF
•Chad McDaniel – President; M.E.R. Inc. (McDaniel Executive Recruiters)
•Eve Mayer Orsburn – CEO; Social Media Delivered
•Craig Palmer - Head of Contact Centres; Cable and Wireless
•Frank Eliason – Sr. Dir. National Customer Operations; Comcast

Title: Social Media – How your Contact Center WILL be Affected

Date: Thursday, May 13, 2010

Time: 12:00 PM - 1:30 PM EDT


After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP, 2003 Server or 2000

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/338914539