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Available Resources
Links to and descriptions of available resources for call center, contact center, and customer experience (research, newsletters, webinars, white papers, etc.) View Discussions
Just published a new book entitled "Contact Center Excellence"!
Started by Brian Flagg Sep 18, 2012.
Recruiting English-French Call Center Reps 1 Reply
Started by Paul A. Munoz Ph.D.. Last reply by Michael Di Tore Jun 11, 2012.
I am willing to start a call center of my own. Need help . 8 Replies
Started by anna smith. Last reply by Omer Mar 11, 2012.
Looking for a Knowledge Base to use in call centre 3 Replies
Started by Ahmed Ali. Last reply by Omer Mar 11, 2012.
Leadership
Helping each of us become better leaders. View Discussions
12 Things Good Bosses Believe 1 Reply
Started by Kathryn Jackson. Last reply by Henry Milton Aug 26, 2011.
Article: Benchmarking- Part One
Started by Kathryn Jackson Sep 22, 2010.
How do you get Sales and Operations to “play nice?” 4 Replies
Started by Kathryn Jackson. Last reply by Bill Haeffner Oct 7, 2009.
Mastermind Networking Group? 6 Replies
Started by Richard Natoli. Last reply by Kathryn Jackson Aug 25, 2009.
Wharton Article on Leadership, Motivation and Storytelling
Started by Kathryn Jackson Jun 25, 2009.
Rants and Musings
Exactly as it says...member rants and musings. View Discussions
"Well, this day was a total waste of make-up"
Started by Paul Roemer Jun 5, 2009.
The problem with baseball
Started by Paul Roemer Jun 4, 2009.
The Spandex Insecurity—the Ego has Landed
Started by Paul Roemer Jun 3, 2009.
How to raise IT costs—did he really write that?
Started by Paul Roemer Jun 2, 2009.
I'd hate to be thought of as superfluous
Started by Paul Roemer Jun 1, 2009.
Customer Experience
Discussions and resources pertaining to the design, implementation and management of the customer experience in the contact center and enterprise. View Discussions
Customer Service Definition and Metrics
Started by Kathryn Jackson Jun 15, 2011.
Impact of Call Centers on Brand 3 Replies
Started by Wilson Haddow. Last reply by Jerry E Durant Oct 21, 2010.
Customer Experience Management - What does it mean to you? 4 Replies
Started by Richard Natoli. Last reply by Kathryn Jackson Apr 14, 2010.
Top Customer Service Trends for 2010 4 Replies
Started by Peggy Carlaw. Last reply by Kim Cooper Jan 7, 2010.
What is your ASA? 5 Replies
Started by Richard Natoli. Last reply by shraddha panday Dec 13, 2009.
Jobs Opportunities
Want to find someone for a job? Looking for a job?
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