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Multichannel Contact Centers & Future Servicing Strategies.

  My organization has recently started our journey to transform our customer service strategy, moving from a predominantly inbound center t…

Started by Randall Erickson

4 Aug 24, 2010
Reply by Michael Clark

Turn-key Call Center Opportunity - Tempe, AZ - included cubes, phones, PC's and more

Tempe, AZ - Two suites with 40 seats each; Agent cubes; CPU’s; Call Center phone system ready to go in 24 hours with NO start up equipment…

Started by Darren Prine

0 Aug 24, 2010

Great Job Gulf Bank Kuwait! Bankers Middle East Award for Best Contact Centre Middle East 2010

Newsroom  Gulf Bank Wins Best PR Campaign and Best Customer Contact Centre Awards from Banker Middle East Gulf Bank Wins Best PR Campaign…

Started by Russ Sandlin

3 Jul 12, 2010
Reply by nitin borker

Wanted Call Center Director


Started by Charley Clough

2 Jul 12, 2010
Reply by nitin borker

Using Social Media in the Contact Center as a Customer Loyalty / Service Tool

Social Media...I's a big topic these days and everyone is trying to join the bandwagon.    But, I would really like to know if th…

Started by Kathryn Jackson

1 Jun 21, 2010
Reply by Richard Natoli

What is the best way to evaluate the effectiveness of training?

Hi all,   Do you have any templates or systems that you use to evaluate the effectiveness of training or coaching?

Started by Humphrey Davis

10 Jun 10, 2010
Reply by smartKPIs

Is there a difference between a B2B sales agent and a B2C sales agent?

Hi all,   I ahve for many years run B2B sales agents for B2B telco campaigns and I have always felt that B2B agents have a different profil…

Started by Humphrey Davis

4 May 29, 2010
Reply by Global Network Solutions

Let's Chat about "Chat"

Has anyone done any study related to how opening a chat  on your site affects the other channels of communication? Does your experience sho…

Started by Charles Terzi

3 May 28, 2010
Reply by Charles Terzi

How to be a Call Center Super Hero ?!

Hi Team  I recently read a valuable eBook which name is "Be a Call Center Super Hero". Asking yourself, Can You: - Drink amazing amounts of…

Started by XDXY eMarketing

0 May 28, 2010
Reply by Global Network Solutions

Renaming Department

We have an integrated dept called Service (customer service, technical support & engineering) - What do I rename the dept to convey to…

Started by Sheryl Nicholls

5 May 11, 2010
Reply by Kathryn Jackson


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