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Benchmarking and Best Practices (33)

Discussions Replies Latest Activity

Contact Center Site Visits

What is the value of contact center site visits? Some call them "industrial tourism" while others believe they are invaluable to keep from…

Started by Kathryn Jackson

7 Jun 18, 2008
Reply by Peter Barandat

First Contact Resolution (FCR) - "One Question Benchmarking" Results

I want to thank the members that took this survey. I appreciate your taking the time to help "fill in the blanks." While the results are no…

Started by Kathryn Jackson

2 Jun 16, 2008
Reply by Kathryn Jackson

Call Center Metrics Survey

For those of you who want to take the metric survey, here is the link. It is now updated and ready to go. http://www.responsedesign.com/me

Started by Kathryn Jackson

1 May 12, 2008
Reply by Kathryn Jackson

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