Employee Satisfaction and Loyalty (10)

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Sales Rewards

I'm looking for some suggestions on rewards for Reps who hit our targeted monthly sales goals.  Besides monetary prizes (we already do that…

Started by Megan Starr

6 Mar 12, 2010
Reply by Bill Haeffner

Top 10 Excuses for not Giving Recognition

I've heard so many lectures about giving recognition and most times I do feel like it comes down to "excuses." Someone sent this list to me…

Started by Kathryn Jackson

0 Jun 3, 2009

Beating The Bear Market With Engaged Employees

Good article about the effects of engaging you workforce and suggestions on how to engage them effectively. http://markhirschfeld.wordpres

Started by Kathryn Jackson

0 Mar 18, 2009

Effects of Employee Satisfaction

According to Denison Consulting, unhappy companies in their study had an average annual sales growth of 0.1% from 1996–2004. Happy companie…

Started by Kathryn Jackson

0 Mar 18, 2009

The Easiest Way to Change People's Behavior

I love the story about the lion. It says it all!

Started by Kathryn Jackson

0 Mar 12, 2009

New Reseach shows that upgrading your people practices will increase customer satisfaction, retention, and profits

This study demonstrates that developing job-related selection and training practices has immediate and significant impacts for entry level-…

Started by Kathryn Jackson

0 Jan 29, 2009

Economic downturn drives change of focus for HR

This survey data provides great reinforcement for HR investments during these economic times. Do any of you evaluate how effective your new…

Started by Kathryn Jackson

0 Jan 29, 2009

A Miserable Job - Signs of it, Causes for it, & What to do About it

For years I have been saying that the weakest link in a contact center is the first level supervisor/manager. We promote great agents and p…

Started by Kathryn Jackson

0 Jan 26, 2009

Low Quality Jobs Have Higher Turnover than High Quality Jobs

This is a press release from a company that provides virtual desktop access ( While there are no surprises with the finding…

Started by Kathryn Jackson

1 Oct 24, 2008
Reply by Paul Roemer

Call Center Attrition

With significant increases for fuel and food, what strategies are contact centers pursuing to retain their most important resource which ar…

Started by Indever Lal

12 Jul 21, 2008
Reply by Kathryn Jackson


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