Human Resources (56)

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Classic Article on Rewarding Employees

Free download.  A must read.   On the folly of rewarding A, while hoping for B.  Retrieve at:  

Started by Kathryn Jackson

0 Jan 27, 2011

Work at Home Strategies for Success - BlogTalk Radio, Now posted for your listening pleasure!

Listen to Michele Rowan as she discusses the latest trends in At Home Strategies for Call Centers. Michele is former Vice President of Perf…

Started by Kathryn Jackson

0 Oct 8, 2010

Creating a Culture of Engagement

The attached article is based on a 2009 interview with Caterpillar’s manager of organizational effectiveness and engagement and Caterpillar…

Started by Kathryn Jackson

0 Sep 29, 2010

15 Best Practices for Rewarding, Engaging, and Retaining Key Talent

In spring 2009, APQC talked to members and clients about their key challenges and issues in HR. One clear need for best-practice informatio…

Started by Kathryn Jackson

0 Sep 29, 2010

Seven Best Practices for Talent Management in a Touch Economy

In 2009, APQC conducted the HR Practitioner Series study Talent Management in a Tough Economy. Four organizations participated as best-pra…

Started by Kathryn Jackson

0 Sep 29, 2010

Motivating Commissioned Sales Reps

"I'd like to start a discussion surrounding the motivation of both commissioned sales representatives. I am specifically interested in trie…

Started by Kathryn Jackson

2 Jul 30, 2010
Reply by Simon Thompson

Salary Question - Call Center Supervisor

I would like to ask everyone just a couple of questions about the Call Center Supervisors that work for you.1.  What is their yearly salary…

Started by Richard Natoli

11 May 3, 2010
Reply by Anand Panchal

Vacation Eligibility Policy for Call Center - Help!

"My organization's HR department has just announced a vacation policy for 2010 that will be a nightmare for the call center to manage (vaca…

Started by Kathryn Jackson

8 Dec 14, 2009
Reply by Derek Finch

Agent Attrition Benchmarks from Survey

Results from two CCPF surveys concerning agent attrition at different stages of employment. The numbers haven't changed much. Thought this…

Started by Kathryn Jackson

0 Nov 30, 2009

When making a hiring decision, is it ethical to check connections and conversations of a person on social networking sites like Linkedin, Facebook, Orkut etc?

Do you check people's social networking page before hiring? This got a HUGE response on LI in another group and I thought the discussion w…

Started by Kathryn Jackson

1 Nov 30, 2009
Reply by Kathryn Jackson


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