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Sourcing - Outsourcing, Insourcing, Off Shoring, BPO (17)

Discussions Replies Latest Activity

Energy Leads Generation

In search of a call center to qualify customers and then transfer them to an available agent.  We have three seperate campaigns we need le…

Started by Keith Hernandez

0 Oct 5, 2017

Avec Staffing US / Colombia based Center.

Good day to all , Our business is to provide the staffing you require, fully trained experts in telemarketing with all the necessary infras…

Started by Alexander Ramirez *Avec Staffing

0 Aug 15, 2017

Call Center US Campaigns Needed.

Hi: I hope all is well. We generate Call Verified US Insurance Leads, Live Transfers and Appointments. We call a bit aged email optin leads…

Started by Muhammad Riaz

0 Jan 4, 2017

Acoustica Business Centre Private Limited

We are looking for genuine inbound process directly from the clients. Can you suggest me how can I get direct clients for my call centre. A…

Started by Ajay Garg

0 Mar 20, 2014

Trend toward outsourcing?

Is anyone seeing a renewed trend toward outsourcing, with the economy and jobs being tight, I'm hearing lots of interest in outsourcing res…

Started by Kelly Roy

0 Mar 12, 2012
Reply by Omer

Interview with former Contact Center VP for Verizon as to why he has gone Virtual

What's all the buzz with virtual call center platforms? Why are so many companies looking to "go virtual" and what are the benefits to doin…

Started by Darren Prine

0 Oct 15, 2009

Best Practices in Multi-Sourcing

I like Keith's use of the phrase "consequences of lingering disharmonies." Also great discussion on how to weed out the items that that sim…

Started by Kathryn Jackson

0 Apr 6, 2009

Outsourcing in ‘09: Onshore, Offshore, and At Home

Datamonitor examines the five key trends shaping the outsourcing market this year. As the global recession forces many companies to scruti…

Started by Kathryn Jackson

0 Mar 18, 2009

Outsourcers - Please Read This! Request for Help

I have two customers looking for outsourcers. I want to use the CCPF Outsourcing Group to determine who to contact as a first go around. I…

Started by Kathryn Jackson

2 Feb 26, 2009
Reply by Kathryn Jackson

Contact Center Outsourcing: Developing a Bid Assessment Model

Okay, drumroll please...this article is the fourth in a series written by me. Enjoy. "In part one of this series, we covered why companies…

Started by Kathryn Jackson

0 Feb 19, 2009

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