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Need technology to start a small virtual call center

We are a small growing company with all virtual employees. We have plans to start a small call center, initially starting with less than 5…

Started by Teresa Morelock

35 Feb 14, 2013
Reply by Mathew Murphy

Top 5 Reasons Contact Centers Are Moving to SaaS (cloud based) Call Center Platforms

Hello friends, I just published my latest article online entitled "Top 5 Reasons Contact Centers Are Moving to SaaS (cloud based) Call Cen…

Started by Darren Prine

3 Sep 28, 2011
Reply by Henry Milton

Verint Audiolog Application Event Trigger Licenses

All,   I'm interested in pricing licenses for Verint AETs. We already have the Audiolog system, but need the AETs to go PCI compliant. We w…

Started by William Saunders

0 Apr 20, 2011

please check out my new article reviewing scalability advantages of hosted call center platforms

Hello friends, I would like to invite you to read my latest article entitled "Hosted Call Center: Scale Up, Scale Down and Only Pay for Wha…

Started by Darren Prine

0 Apr 12, 2011

ConnectFirst's hosted call center platform was featured in an article on Examiner.com

Good afternoon! An article reviewing ConnectFirst's hosted call center platform was just published online on Examiner.com.  The article was…

Started by Darren Prine

0 Feb 9, 2011

Why Model Something before Production?

We prototype a lot of systems for customers before they take them to production.  This "old" poem describes perfectly why our modeling expe…

Started by Kathryn Jackson

0 Dec 3, 2010

Hosted Call Center Case Study: An interview with Linda Ruffenach, President of ACCENT

Hello friends, My latest article was just published online. The article is an interview with Linda Ruffenach, President of ACCENT, an inter…

Started by Darren Prine

0 Nov 30, 2010

Death of the Predictive Dialer, Part 2

Steven Cramer, Northwinds SVP, recently wrote a controversial article entitled "Death of the Predictive Dialer". What an incredible respons…

Started by Darren Prine

0 Aug 4, 2010

Use of Soft Phone in Call Centers

How many call centers are using a soft phone (phone functions on the desktop) these days versus still using a standard hard-wired phone on…

Started by Kathryn Jackson

6 May 29, 2010
Reply by Global Network Solutions

I am looking for a workforce management solution for a small call center (<20 seats). Does anyone have suggestions?

I have used the Aspect eWFM and IEX Totalview in the past for larger call centers. The cost per seat is prohibitive under 50 seats for thes…

Started by Kareem Thrones-Jenkins

15 May 24, 2010
Reply by Gaurav Katyal

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