Training (21)

Discussions Replies Latest Activity

Request: Time spent in training?

I'm still researching this via a variety of organizations, but ask for everyone's input. 1) How long is your new-hire training program fo…

Started by Terry Follmer

3 Mar 17, 2010
Reply by William Leinweber

Sales Training

Many members have been talking about sales training. I found a study that discussed different approaches to sales training. Because the art…

Started by Kathryn Jackson

0 Jan 19, 2010

Language Concern - I need help pls

Hi Team, This is more about creating a module and what needs to be included in the module to address a certain language concern. I was sp…

Started by Evelyn Bitungga

6 Nov 18, 2009
Reply by Maggie Dsilva

What alternatives to classroom training are you using?

What forms of training are you providing other than traditional classroom training? How are you making the decisions on which training meth…

Started by Kathryn Jackson

1 Sep 15, 2009
Reply by Kathryn Jackson

Training Tool for "At Home" agents

We are adding “At Home” agents to our Contact Center and I need assistance locating a training tool that would work best in our environment…

Started by Lee Ann Hartung

4 Jul 29, 2009
Reply by Bill Haeffner

Call center training and certification - Your Insights Requested

I've been thinking about call center training and certification lately (again :-). I've found most people I talk with agree that investing…

Started by Kathryn Jackson

4 Jul 14, 2009
Reply by Kathryn Jackson

The "New" Kirkpatrick Model

For those trainers out there...thought this was an interesting read. The first thing I always get asked when I talk with someone about deve…

Started by Kathryn Jackson

0 May 20, 2009

Do Your Trainees Appear to be Bored?

This article talks about research done with university students but the recommendations at the end apply to all our teaching - no matter wh…

Started by Kathryn Jackson

0 Mar 25, 2009

Training Trendwatch: Industry Poll Results on Economic Trends in Learning

I thought you might find these graphs interesting. I couldn't find the number of respondents (or by industry) but it might give you an idea…

Started by Kathryn Jackson

0 Mar 11, 2009

Using a Remote Control Hummer as Motivation

This is an older post that I found but thought it had a novel, fun idea in it. I like to keep things creative in the center...this will do…

Started by Kathryn Jackson

1 Mar 11, 2009
Reply by Paul Roemer


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