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Villains that Steal Customer Contact Success: Book Series (12)

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Sparky: Villain Book Series - Chapter Two Part Four

Determine reasonable limits Your goal should be to “hard” schedule only approximately 50 percent of the total hours that you work, thus all…

Started by Kathryn Jackson

0 Sep 11, 2008

Sparky: Villain Book Series - Chapter Two Part Three

Part Three: Dealing with Sparky Quiz Take this quiz to see if Sparky reigns in your center. 1. Have you spent fewer than 10 hours in the…

Started by Kathryn Jackson

0 Aug 26, 2008

Sparky: Villain Book Series - Chapter Two Part Two

Sparky is responsible for the “tyranny of the urgent.” Have you a “to do” list of very important items that are never accomplished because…

Started by Kathryn Jackson

1 Aug 12, 2008
Reply by Paul Roemer

Sparky: Villain Book Series - Chapter Two Part One

Part One: Introduction to Sparky “How constantly quenching flash fires keeps managers from thinking ahead.” Profile of Sparky AKA: His Exc…

Started by Kathryn Jackson

0 Jul 30, 2008

Expedient Nod: Villain Book Series - Chapter One Part Four

If you’re a manager, here’s more of what you can do: Operate openly. One manager we know invited accusations by her actions. Because she o…

Started by Kathryn Jackson

0 Jul 15, 2008

Expedient Nod: Villain Book Series - Chapter One Part Three

Dealing with Expedient Nod It doesn’t matter who you are in the organization, you first have to deal with your own internal commitment to…

Started by Kathryn Jackson

0 Jul 7, 2008

Expedient Nod: Villain Book Series - Chapter One Part Two

Most companies are ethical. They don’t raid other corporations, misappropriate millions, or line pockets at shareholders’ expense. But many…

Started by Kathryn Jackson

0 Jun 24, 2008

Expedient Nod: Villain Book Series - Chapter One Part One

Chapter 1: Expedient Nod “How Mr. Nod, the Culprit of Corporate Expediency, Demoralizes the Best Employees” Profile of Expedient Nod AKA…

Started by Kathryn Jackson

0 Jun 16, 2008

So Far - So Fast: Villain Book Series - Introduction Part Three

So Far – So Fast Why does an industry so young have so many villains? Our youth and energy are part of the problem. We’ve replaced policie…

Started by Kathryn Jackson

0 Jun 6, 2008

Visions and Villains: Villain Book Series - Introduction Part Two

Visions and Villains I have visions about where our industry is going. One vision is customer-centricity. No matter what competitive strat…

Started by Kathryn Jackson

0 Jun 3, 2008

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