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Richard Natoli's Discussions (74)

Discussions Replied To (54) Replies Latest Activity

"Call center managers/leaders tend to take issues such as this in a vacuum and either…"

Richard Natoli replied Aug 23, 2010 to Ranking Employees: Why Comparing Workers to Their Peers Can Often Backfire

1 Aug 23, 2010
Reply by Richard Natoli

"Kay, We do utilize social media in our Contact Center, however I have taken a more…"

Richard Natoli replied Jun 21, 2010 to Using Social Media in the Contact Center as a Customer Loyalty / Service Tool

1 Jun 21, 2010
Reply by Richard Natoli

"Does anyone else have any information to share? I would think the consultants in thi…"

Richard Natoli replied May 14, 2010 to Call Center Org Structure

2 May 14, 2010
Reply by Richard Natoli

"Kay, we use softphones in our call center and we do not back them up with "hard" pho…"

Richard Natoli replied May 10, 2010 to Use of Soft Phone in Call Centers

6 May 29, 2010
Reply by Global Network Solutions

"Josh, I have worked for an E-commerce company for the last 2+years. It sounds like…"

Richard Natoli replied Mar 29, 2010 to E-commerce Startup Dilemma!!

3 Mar 31, 2010
Reply by Chris Fulker

"To be honest, your question can not be answered. You will have to provide a lot more…"

Richard Natoli replied Mar 15, 2010 to I am willing to start a call center of my own. Need help .

8 Mar 11, 2012
Reply by Omer

"I think the company should reward the person that they all report to. Maybe that wou…"

Richard Natoli replied Mar 2, 2010 to Sales Rewards

6 Mar 12, 2010
Reply by Bill Haeffner

"You could actually populate a qualitative sampling calculator to determine the numbe…"

Richard Natoli replied Feb 1, 2010 to Making Personnel Decisions based on Quality Monitoring Scores

4 Feb 4, 2010
Reply by Jason Allen

"In a previous position I ran the metrics and project group that monitored the qualit…"

Richard Natoli replied Jan 27, 2010 to Error rates for Quality Monitoring Scores

4 Jan 28, 2010
Reply by Erik Imes

"Thanks Kathryn. This helps immensely!"

Richard Natoli replied Jan 15, 2010 to Remote Agent Staffing

6 Jan 20, 2010
Reply by Daryle L. Johnson

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