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Bill Haeffner's Discussions (78)

Discussions Replied To (69) Replies Latest Activity

"Omar, thanks for the note. I might have not been clear - they are looking for a cont…"

Bill Haeffner replied Nov 22, 2010 to Excess capacity from late October through spring

3 Nov 22, 2010
Reply by Omar Severino

"Look into Inetium.com a very good source for a creative Knowledge base system that i…"

Bill Haeffner replied Sep 27, 2010 to Looking for a Knowledge Base to use in call centre

3 Mar 11, 2012
Reply by Omer

"John, I agree with you about the voice mail generating work - most of the time burnt…"

Bill Haeffner replied Mar 17, 2010 to Handling after hours and over flow calls

8 Mar 18, 2010
Reply by Pauline Mulvey

"Do the typical games to get energy up. Do the currency in balloons and for each sale…"

Bill Haeffner replied Mar 12, 2010 to Sales Rewards

6 Mar 12, 2010
Reply by Bill Haeffner

"I would be interested in your written policy if you are in a position to share it. I…"

Bill Haeffner replied Feb 9, 2010 to Staffing Adherence

4 Feb 9, 2010
Reply by Bill Haeffner

"Thanks for all the responses. They are helpful in the way of approaching the negotia…"

Bill Haeffner replied Jan 30, 2010 to Member Info Request RE Outsource Chat and how to charge

9 Jan 30, 2010
Reply by Bill Haeffner

"It is interesting that this comparison does not have Interactive Intelligence includ…"

Bill Haeffner replied Jan 29, 2010 to Is your Call Center VoIP?

6 Jan 29, 2010
Reply by Bill Haeffner

"Kristen when you point out the internet connection not reliable - is this the qualit…"

Bill Haeffner replied Jan 29, 2010 to Is your Call Center VoIP?

6 Jan 29, 2010
Reply by Bill Haeffner

"Yes, thanks for offering a clarification. My customer is an outsource call center an…"

Bill Haeffner replied Jan 28, 2010 to Member Info Request RE Outsource Chat and how to charge

9 Jan 30, 2010
Reply by Bill Haeffner

"I have been on all sides of this one. I started my business life as a commissioned S…"

Bill Haeffner replied Dec 15, 2009 to Motivating Commissioned Sales Reps

2 Jul 30, 2010
Reply by Simon Thompson

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