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Paul Roemer's Discussions (201)

Discussions Replied To (52) Replies Latest Activity

"Wawa. My friend, their CIO, used to be my client and an EVP at Comast."

Paul Roemer replied May 22, 2009 to “Chaos, panic and disorder- my work here is done”

2 May 22, 2009
Reply by Paul Roemer

"I think AHT is a waste of good stopwatches, especially in cable and telco. The combi…"

Paul Roemer replied May 20, 2009 to I hate to be a pest...

5 May 22, 2009
Reply by Grant Scott

"I think I need to lay down. Twice in one day nice things being said about the level…"

Paul Roemer replied May 19, 2009 to Abnormal

5 May 20, 2009
Reply by Grant Scott

"I cut my teeth consulting to cable...Comcast and a good handful of the firms they've…"

Paul Roemer replied May 19, 2009 to I hate to be a pest...

5 May 22, 2009
Reply by Grant Scott

"I work better with pictures. Here's an example of why they're difficult--it's becaus…"

Paul Roemer replied May 19, 2009 to Top 10 Reasons Why Your Customers are Being Difficult

1 May 19, 2009
Reply by Paul Roemer

"From where I've been, the "problem" is rarely the call center. Certainly, there are…"

Paul Roemer replied May 14, 2009 to Abnormal

5 May 20, 2009
Reply by Grant Scott

"This is the same idea I wrote about last week, only the reverse. Self-service custom…"

Paul Roemer replied May 11, 2009 to Super Users Crucial to Customer Service Success

1 May 11, 2009
Reply by Paul Roemer

"The bad news however is that only about 50% of firms even claim to have CEM, and mos…"

Paul Roemer replied Apr 23, 2009 to Customer Experience Budgets Weather The Storm In 2009

1 Apr 23, 2009
Reply by Paul Roemer

"One of my personal favorites is the Binary Trap. Simply stated, in any decision proc…"

Paul Roemer replied Apr 17, 2009 to The Halo Effect: How managers let themselves be deceived

2 Apr 17, 2009
Reply by Paul Roemer

"I think this is the same view most people at corporate have of the customer experien…"

Paul Roemer replied Apr 17, 2009 to Birds Eye View of the Customer Experience

1 Apr 17, 2009
Reply by Paul Roemer

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