I am very interested in strengthening my knowledge of the airline/travel industry (more specifically airlines) with respect to call center practices, industry trends and typical best in class SLA's.


It would be greatly appreciated if anyone point me to any white papers, websites or webinars they know of that focuses on airline call center operations.


Many thanks!

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I am not aware of any white papers, websites, or webinars that will help with best practices in the airline industry (have not seen any), however, I have worked extensively with airline contact centers and would be happy to have a discussion to see if I can help you out in any way.

Thank you for reaching out Scott. I just may reach out to you in the future once I determine what call center aspects I need to specific operational aspects I need to focus on.


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