mach4um

I heard a great quote today. 

 

"Most companies want me to pay them to iron the wrinkles out of my shirt.  What they don't understand is that I want a new shirt!"

 

(Said in relationship to optimizing contact center operations - process improvement.)

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Nice quote, I would prefer a new shirt, too, every morning. Unless it is that really perfect shirt that my aunt gave me, but that's just me :)

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