I am the Telecom Admin for a retail call center with about 50 active representatives. We have been investigating allowing our most seasoned reps to work on an at-home basis, but the estimates of the hardware/software that would be required average out to about $400/per person. To me, this seems high. Does anyone out there have experience in making the transition to an at-home format? Is $400 higher than the norm, or are my penny-pinching ways coming home to haunt me? Any assistance and/or advice would be helpful.
I can only speak for what my company would charge. My company, ConnectFirst, is a provider of hosted call center solutions. If you were to use our platform for your at-home workers, you'd be looking at $80 to $100 per month plus a few cents per minute. Agents can use a soft phone, an IP phone, an analog phone or a cell phone. If I can provide you with more information, please let me know.