mach4um

1). Tech Support: "I need you to right -click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop -up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop -up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this
point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."


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2) Customer: "I received the software update you sent, but I am still getting the sam! e
error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"


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3).Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."


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4).Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$


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5).Tech Support:: "Ok, in the bottom left hand side of the screen, canyou see the 'OK'
button displayed?"
Customer: "Wow. How can you see my screen from
there?"


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6) Tech Support:: "What type of computer do you have?"
Customer:: "A white one."


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7). Tech Support:: "Type 'A:' at the prompt."
Customer:: "How do you spell that?"


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8). Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocer y
store."


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9). Tech Support:: "What operating system are you running?"
Customer: "Pentium."


 

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Sadly, this is a normal customer conversation more often than not. In our contact center they make a contest of who gets the dumbest customer conversation, and write up a "worst of".

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