We are a start up company that is about to go into contract with a call center but have a dilemma!
We would like to find out how small e-commerce companies handle phone orders and phone inquiries when they are unavailable. We want to handle calls on an intermittent basis as we will not be available 100% of the time to handle calls. We are trying to find a cost effective method to accept simultaneous multiple incoming calls from our home based business with the option of transferring incoming calls to our call center as needed.
What methods have you or your customers used?
We have heard of Ring Central which offers ACD queuing but in my opinion it seems somewhat pricey, when it comes down to minutes, since when the call is transfered to another number the minutes from your plan are still being used until the phone call is totally disconnected from the other party. This can increase the amount of your plan after you go over your allotted. Are there any other reputable companies that you or your clients have used to solve this problem? Any help would be greatly appreciated