I am interested in hearing how organizations manage their TQM/process improvement programs. We have one where any employee can submit suggestions for process or business improvements. They "own" the suggestions, research and potential implementation but partner with their supervisor to determine feasiblity and securiing needed resources. The suggestions can be simple correction or updates to our on line reference system to technical system changes or policy changes. There are some elements of the program that work better than others so in an effort to enhance our program I would like to talk with folks who have a program in place today to share the pros and cons.