What is the next evolution of FCR that we need to start addressing?  What are the current pain points in this stage of FCR implementation? What have you learned about FCR that has taken your effort toward achieving FCR to the next level? If you were to attend a session on FCR, what would you like to learn? 

It seems as if a lot of the current FCR messaging is the same - what and how to measure it and the ROI of it. I'm trying to figure out what's new with FCR.

Thanks for your insights.

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