Need technology to start a small virtual call center

Replies to This Discussion

Permalink Reply by Krystal Sautter on July 30, 2009 at 9:10am

I see you've already been informed of inContact . . . I just wanted to add that I have personal experience with them and was a customer of them while at a large Fortune 250 company. They also have many customers who are small/growing companies like yourself. I highly recommend them - they have the entire package you need (with the exception of CRM) and can easily integrate with a CRM solution. I currently use salesforce.com and would recommend you look at that for your CRM solution.

Best of luck to you!

Krystal

Permalink Reply by Joseph Gearon on July 30, 2009 at 9:31am

We are a boutique virtual call center with over 12 years experience. we have several partners that have agents "riding our rails," where we support them with infrastructure, IT, telephony, and reporting. We also can help you with virtual recruiting, as we have a current datbase of over 40,000 candidates.
Please call me or email me at your convenience.

Thank You,

Joe

Joseph G. Gearon

(866)587-8555

joseph.gearon@callcenteroptions.com

http://www.callcenteroptions.com/

Permalink Reply by Tiffany LaReau on July 30, 2009 at 10:20am

Teresa,
I work for Human Numbers - we provide forecasting and scheduling services to small call centers that do not have WFM software, or cannot afford to hire a full time workforce manager. Once you are set up with your ACD solution give me a ring and I'll help you with the rest.
Tiffany
www.HumanNumbers.com

Permalink Reply by Deirdre Hughes on August 4, 2009 at 12:14pm

There are a number of hosted solutions for workforce management and some that are better suited to smaller operations. Blue Pumpkin came out about 10 years ago and may be worthy of consideration. Workforce Management Software Group offers hosting; Pipkens is an older system and may have gone through some upgrades but I am not sure it is on par with Blue Pumpkin or WItness IEX. (You should research this with Forrester research) Of course other competitors are TCS, Cybershift, Verint, Right Now, GMT

If you have trouble getting the Forrester report.. let me know as I may have some connections.. In the meantime I recommend leveraging call center magazine/ICMI and some other online sources

Permalink Reply by Teresa Morelock on August 6, 2009 at 3:57pm

I am amazed at all the responses that I received to this post. I really do appreciate everyone's time in sharing their expertise. I am following up with the recommended vendors and will let you know where we end up. Thank you so much.

Permalink Reply by Darren Prine on August 6, 2009 at 5:34pm

Dear Teresa,

I would love to speak with you. My company, Northwinds Contact Solutions, provides a hosted/managed Virtual Call Center solution, including a versatile CRM, that I think will meet your needs. We offer full blown Call Center functionality but without any equipment to purchase except headsets. We license per seat and it's pay as you go. I hope you will visit my website at www.northwindscontactsolutions.com and call me for a free live platform demo.

All the best,

Darren C. Prine
Director of Strategic Partnerships
The Northwinds Contact Solutions
www.northwindscontactsolutions.com
dprine@thenorthwinds.com
602-515-0395

Attachments:

• Virtual Call Center Overview.pdf, 559 KB
• Managed Services Comparative Analysis.pdf, 324 KB
• Managed Services Summary and Cost Comparison.pdf, 465 KB

Permalink Reply by carlos l. cusi on August 15, 2009 at 3:39am

I would love to recommend my call center in the philippines.

Here is my company profile.

Salient Global System is a Filipino owned call center based in Philippines.

The company provides high quality call center services including outgoing campaigns,

email communication and written customer communication as well as training of call center employees.

The company specializes in inbound and outbound call center work.

Our ultimate goal is to provide our customers with a complete solution through our high-quality softwares,

specialized computer telephony technologies with the support of our high caliber technical staff.

Through the combined effort of our people, we will continue to seek out improvements and service enhancement

to maintain the highest standards of excellence and gain customer’s loyalty, reduce lower base operating costs

for small and average enterprise level clients.


Carlos L. Cusi
CEO
Salient Global System

Mobile:+639174997942
Skype: carlos_cusi
Email: carloscusi26@gmail.com

Permalink Reply by Kevin Hayden on August 15, 2009 at 7:25pm

Do check us out - beyondmortar.com - we have a very robust hosted contact center offering that is ideal from operations starting at 5 users and up. Rich feature set and low entry cost. Online calculator and you can estimate your total monthly costs.

Kevin Hayden
beyondmortar
800-939-1853 ext 778

Permalink Reply by Scott Michael Casson on August 20, 2009 at 5:24pm

Hi Teresa - good luck with your search, I would highly recommend an all-in-one solution (like the one offered by Interactive Intelligence, www.inin.com) for your needs. You can purchase as a hosted solution intially and it can scale to whatever levels you eventually require - an all-in-one also give you maximum functionality for the most aggressive prices. There are several tools like this out there, give me a call if you would like to discuss further, I will point you in the right direction (859-445-9497). Thanks!

Permalink Reply by EmilyWood on January 17, 2013 at 12:49am

Kochartech offers a complete framework for IT support and also solutions of CRM/ACD.. Also offer Mobile Device Management Solutions for device complexities and configuration issues through DeviceMax OTA, Remote and Self Care according to the needs of client

Permalink Reply by Mathew Murphy on February 14, 2013 at 2:24pm

Teresa,  I would like to introduce you to a SaaS product at CorvisaCoud that can help you do all that you are asking for.  

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