In Woody Allen’s movie Bananas, the dictator of the small country San Marcos declares that, “All the children under 16 years old are now 16 years old.” That was easy.

In the movie in my head, “The Fridges of Madison County,” I run the call center for the large, broken down refrigerator distributor. Customers kept calling to complain. I declared, “Tell the all the customers nothing’s wrong with our products.”

That was easy. Does that work at your call center?

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