I made this little presentation for a session I was giving entitled: 1001 Ways to Optimize Your Customers' Experience. It communicates a few of the contact center hurdles that we all face at one time or another as we try to deliver the ultimate customer experience.
I thought I would share it with all of you - just for fun. Click on the attached file: FAD HYPE.swf
Music credit: "We Will Rock You" by Queen