Work at Home Strategies for Success - BlogTalk Radio, Now posted for your listening pleasure!

Listen to Michele Rowan as she discusses the latest trends in At Home Strategies for Call Centers. Michele is former Vice President of Performance Management for Hilton Hotels, where she led the expansion of the Hilton@Home program from 200 to 1,000 at-home agents. She conducts workshops and training sessions all around the country helping companies design strategies and implement the at-home model. Listen first hand as she shares best practices and pitfalls of the at-home model. 


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