The Ten Most (Un)Wanted Villains in the Contact Center By Kathryn Jackson with Margaret Newton View Discussions
Started by Kathryn Jackson Sep 11, 2008.
Started by Kathryn Jackson Aug 26, 2008.
Started by Kathryn Jackson Jul 30, 2008.
Started by Kathryn Jackson Jul 15, 2008.
Member written articles and presentations. If you have written something for contact center / customer experience and you'd like to share it, please attach it here. View Discussions
Measurement, metrics, KPIs, performance standards View Discussions
Started by Megan Starr Mar 31, 2010.
Comparing your center to others, performaning gap analysis, and implementing best practices View Discussions
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Designing, evaluating, implementing a contact center strategy View Discussions