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Member Articles and Presentations

Member written articles and presentations. If you have written something for contact center / customer experience and you'd like to share it, please attach it here. View Discussions


Designing, evaluating, implementing a contact center strategy View Discussions

New Call Center

Started by Yasmine Bisumber Jan 29, 2014.

collection call center 2 Replies

Started by Ana Juricev. Last reply by Omer Mar 11, 2012.

Call Center Org Structure 2 Replies

Started by Richard Natoli. Last reply by Richard Natoli May 14, 2010.

Organizational Structure

Started by Jack Gwynne May 11, 2010.


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