Profile for Akin Associates
Akin Associates
Akin “Hatch” Toffey
htoffey@comcast.net
108 Melrose Lane
Dothan, AL 36303-5504
334-803-3535
Years in Business 5
Customer industries include (
Communications, Financial Services
Customer applications include
Employee Satisfaction and Operational Excellence
Customers include
Mid-Size 150 to 250
What are your area(s) of expertise in the customer contact arena?
Employee Satisfaction, Turnover Analysis, Quality and Continuous Improvement
What question topics do you feel well qualified to answer?
Low Performance. Low Moral, High Turnover, Attendance and Tardy Issues
What sets you / your company apart?
Extensive management experience in using and evaluating call center operations and CTI platforms.
Describe one or two successful projects – include the ROI, impact, results.
Upon Request
See attachment for more details.
Akin “Hatch” Toffey
htoffey@comcast.net
108 Melrose Lane
Dothan, AL 36303-5504
334-803-3535
Years in Business 5
Customer industries include (
Communications, Financial Services
Customer applications include
Employee Satisfaction and Operational Excellence
Customers include
Mid-Size 150 to 250
What are your area(s) of expertise in the customer contact arena?
Employee Satisfaction, Turnover Analysis, Quality and Continuous Improvement
What question topics do you feel well qualified to answer?
Low Performance. Low Moral, High Turnover, Attendance and Tardy Issues
What sets you / your company apart?
Extensive management experience in using and evaluating call center operations and CTI platforms.
Describe one or two successful projects – include the ROI, impact, results.
Upon Request
See attachment for more details.
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