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Customer Contact Certification Resources

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Customer Contact Certification Resources

Members looking for a certification - employee or center will be able to look here to find a resource that fits. Certifying agencies can post their info here.

Members: 13
Latest Activity: May 14, 2010

Employee and Operations Certification - Introduction

This group is intended to allow members to make an informed decision about how to find a certification to apply for - quickly, easily, and cost effectively.

Members - use the search function on http://contactcenter.ning.com/group/ employeeandoperationcertification/forum to find appropriate certifications. Each partner was asked to provide their unique "tags" and content - each is searchable!

Interested certification organizations fill out a data form concerning their certification, its criteria, and what it costs.

The end users choose to search these partners when they need help. End users will contact the partners directly - there is to be no solicitation from the partners to the end user members (as is consistent with the business rule for this site - no unsolicited selling).

Interested certification organization can download the data form (which includes instructions on page one) to build a profile (discussion thread) at http://contactcenter.ning.com/group/customercontactawards/forum/topics/ contact-center-certification

Partners will keep their profile updated.

Discussion Forum

Profile for COPC Certification

COPC, Inc.Sheila Currinfo@COPC.comCertification Website (URL) COPC.com1717 W. 6th St. Suite 105Austin, Texas 78703512-225-0544Years in Business 12Types of Certifications:Contact center…Continue

Tags: Performance, Metrics, Global, Process, Audits

Started by Kathryn Jackson Mar 19, 2009.

Contact Center Certification Data Form

Attached is the form we will be using to gather certification information.Certification partners, please review the form and if you are interested in being part of this directory, please complete the…Continue

Tags: form, data, certification, center, contact

Started by Kathryn Jackson Mar 15, 2009.

Comment Wall

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Comment by Lekan Badejo on May 7, 2009 at 6:56am
Let me have some of the certification subjects.
Is there any certification for customer experience specialist?And can be carried out online or in our country,Nigeria
Kindly let me have your response asap or better still copied to my badejol@othnielconsulting.com email address
 

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