This group is for Customer Contact/ Customer Experience professionals. Our goal is to meet via NING's chat function to discuss issues we face on a daily basis. This group includes professionals with varied experience, industry perspective, and areas of expertise.
Every month we schedule a chat session with an open agenda but we start with a few topics sent in by the group members. The possible discussion topics are endless and can include any issues that are relevant to members of this group.
First, this group provides a free and open exchange of experiences, ideas, and perspectives.
Successful contact center management teams must be constantly looking for opportunities to improve. Too often we are innundated with outdated call center "best practices" that were developed 30+ years ago.
The second objective is to provide an opportunity to stay up-to-date on customer contact trends and information. This group maximizes what little time contact center professionals may have to stay current with industry news.
The third objective is another level of networking. To be the best, contact center professionals must surround themselves with the best contacts and resources available.
Our goal is to limit the group to Contact Center professionals that are currently managing operations. While we respect vendors' high level of expertise within their specific product offerings, we prefer to keep these discussions vendor/product neutral. Vendors are welcome to join the conversation to share their operational experience as long as they respect the primary business guideline of this site (i.e., no unsolicited or blatant selling).
This group is hosted by CCPF member Richard Natoli (profile http://contactcenter.ning.com/profile/RichardNatoli