Akin Toffey
  • 74, Male
  • Dothan, AL
  • United States
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Akin Toffey's Discussions

Cost Estimate for IVR
6 Replies

Started this discussion. Last reply by Mark Behrens Jun 21, 2009.

Call Center Capability for Startups
31 Replies

Started this discussion. Last reply by OnState Communications Apr 13, 2010.

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Profile Information

Company Name:
Akin Associates
Job Title:
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My professional experience, goals, and specialties are:
I am currently providing a customer satisfaction project with a medium sized call center that supports a major cellular provider. I am interested in the lastest insights into customized survey vehicles.

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At 2:54pm on November 15, 2009, pavan said…
Hi Akin,
Thank You for the prompt response. Basically we have a tie-up with more than 100+ top most call centers across the globe looking for Inbound projects. I'd like to know what kind of current inbound projects you provide to the call centers? We can find good vendors accordingly.
You can mail me the details to
Waiting for your positive response.

Thank You.
At 11:38am on June 6, 2009, Pamela Dodrill said…
In the case of start up I definitely recommend going with a hosted telephony offering. They can get you up and running very quickly with low cost of entry. There's a new player in the market - Beyond Mortar. I've been working with them a lot to develop the solution and go to market strategy. One of the choices they made is a big differentiator and it is their pricing. It truly is a Pay only for what you use model. For start up, it's the best solution that's out there (in my opinion). The technology itself is tried and true - I'm very confident in it. I'd reach out directly to Kevin Hayden. His phone number is 206.508.1319 ext. 778 or Hope that helps!

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