Brian Hengeveld
  • 48, Male
  • Dresher, PA
  • United States
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Schedule Adherence / Compliance
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Started this discussion. Last reply by Brian Hengeveld Mar 4, 2009.


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Profile Information

Company Name:
Prudential Financial
Financial Products
Job Title:
Contact Center Solutions Architect
Do you have a LinkedIn or other networking site profile you would like to link to?
My professional experience, goals, and specialties are:
Workforce Managment
Avaya CMS Database
Avaya Centervu Supervisor
Aspect eWFM
Capacity Planning
Volume Forecasting
MIS Reporting
SQL Server
General Contact Center Management Practices.

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