Dan Rojas
  • Englewood, CO
  • United States
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Company Name:
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Vice President
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Technology Vendor
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My professional experience, goals, and specialties are:
Creating safe environments for superior Customer Service in call center environments. Ensuring PCI compliance while improving customer satisfaction through fast and effective customer service experience.

Dan Rojas's Blog

An example (e.g. Virgin Atlantic Airlines) is sometimes the best teacher.

The risk of not seeing where the customer care market is headed is that market share will be lost to the early adopters.

Last week I blogged about a recent security study revealing the value of anti-fraud efforts to e-merchants.  Statistics and analysis substantiating the assertion that customers buy more and are more loyal when a merchant has anti-fraud efforts.  There are no better illustrations than Virgin Atlantic Airways and Carnival Cruise lines.  My recommendation to…


Posted on October 25, 2013 at 4:01pm

If a tree falls in the Customer Care forest, does it make a sound and does anyone care?

Lexis Nexus sponsored a study by the Javelin Research firm recently regarding e-merchant security.  One of my conclusions from this study was that preventing fraud is good for business in many ways aside from the obvious.  Preventing fraud also results in increased customer loyalty and increased sales.  The supporting two data points discussed in the study concerned “large e-merchant firms” respective experience with antifraud efforts. These merchants believe their customers REWARD security…


Posted on October 16, 2013 at 4:51pm

All Call Center Information Security Officers Should Treat Some Folks To A Hamburger!

All call center information security officer's should take their Marketing Officer and Chief Customer Service Officer for a hamburger for lunch.  These three call center stakeholders may learn something. (...)

Posted on September 27, 2013 at 2:55pm

160 Million Credit Cards Stolen Serves as a Warning to Call Centers

160 million credit cards stolen and sold by 5 individuals.  Hundreds of millions in losses and damages. The theft happened while the credit card information was in the possession of over a dozen merchants and financial institutions.  The indictments for the 5 individuals were announced Jul 26 by the US attorney for the district of New Jersey.  The New York Times reported the announcement as well as the names of some of the merchants and financial institutions impacted....…


Posted on August 5, 2013 at 4:34pm

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At 1:57pm on November 6, 2013, stella kwale said…

Good Day,

How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( ) for the full details.

Have a nice day

Thanks God bless.


At 9:44am on February 18, 2013, Damien said…

HI Sir,

We have just started the business as a BPO, would love to get some advices from you.


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