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Jack Gwynne
  • Male
  • Chicago, IL
  • United States
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Jack Gwynne's Discussions

Participative Leadership - Managing Suggestions

Have clear path from 'idea' to implementation. Document and thoroughly understand the suggestion. Group associated suggestions in a manner that will lead to solving several ideas in one…Continue

Started Oct 27, 2010

Measure Capacity Team

Accuracy of forecasting, staffing requirements (attrition plan) and schedule alignment to activity. Utilization of multiple classifications such as 4 hour, 5 hour, 6 hour and 8 hour shifts. Response…Continue

Started May 11, 2010

Re naming

Center of Excellence

Started May 11, 2010

B2B vs. B2C

It is all leadership. The profile of superior service delivery is constant.

Started May 11, 2010

 

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Profile Information

Company Name:
Call Center Science Institute
Industry:
Technology
Job Title:
President/CEO
Company Website:
http://www.linkedin.com/in/jackgwynne
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/in/jackgwynne
My professional experience, goals, and specialties are:
Leadership, Workforce Managment, Technology, Call Center Tenets, Telescience Principles, Mult-Channel

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