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Jim Rembach
  • Greensboro, NC
  • United States
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Customer-Centric Cultures are Made of This

You can travel the world and the seven seas, everybody’s looking for customer-centric cultures. Some customers want to use you.  None of them want to get used by you.  Some of them want to abuse you.  None of them want to be abused. Thanks to Annie Lennox, of the Eurythmics, for getting me to think […]

The post Customer-Centric Cultures are Made of This appeared first on Improving Employee Engagement & Leadership.

3 Keys to Employee Engagement from Coach K

Do you ever find yourself looking to various sports for examples that you can use to improve employee engagement? Have you ever stopped to ask why there are coaches and teams that are consistently at the top? Have you wondered why these programs produce leaders that go to create other winning teams? I find myself looking to emulate great coaches […]

The post 3 Keys to Employee Engagement from Coach K appeared first on Improving Employee Engagement & Leadership.

Hold those employees accountable, not me

Why is it employees want consequences placed on others that they wouldn’t place on themselves? It is very typical that people ask me what my opinion is about certain real-life and hypothetical situations in order to extract my opinion.  The other day I was conducting a business briefing and was asked how I would respond to a […]

The post Hold those employees accountable, not me appeared first on Improving Employee Engagement & Leadership.

Training will not Fix a Toxic Workplace

There have been times when I have entered a workplace and just felt the weight of the emotional tension. The air was so thick that it was hard to breathe despite it being a smoke free environment. When you looked around you could see the employees walking around on tip toes with their shoulders slumped […]

The post Training will not Fix a Toxic Workplace appeared first on Improving Employee Engagement & Leadership.

Is this the most important gift you could give employees?

To me gifts are special things for which I am grateful. It has nothing to do with physical items or monetary value. Gifts are things that I feel have enriched my life. Do you think the same way? I don’t think we are strange because we think this way. I have met many people in my life that […]

The post Is this the most important gift you could give employees? appeared first on Improving Employee Engagement & Leadership.

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Profile Information

Company Name:
Beyond Morale
Industry:
Employee Engagement
Job Title:
Chief Spokesman
Current Role:
Professional Services/Consulting
Company Website:
http://www.BeyondMorale.com/blog
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/groups?about=&gid=3167847&trk=anet_...
My professional experience, goals, and specialties are:
Sharing insights from more than 30 years of research on reducing workplace conflict and improving employee engagement and morale. Why? Less Pain and more Profits.

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Jim Rembach's Blog

GenY Doesn’t Want to Work in Your Call Center Shows Study

Sodexo Motivation Solutions, in the UK, released the results of its new survey highlighting Generation Y’s (employees aged 16 to 28) perceptions of working. The survey finds that more than half of Generation Y employees are looking to leave their jobs within a year.



While this study was conducted in the UK, the US and Canadian call center industry, are closely aligned with call center practices in the UK.…

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Posted on October 1, 2010 at 9:15am

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