"The surest and best way to motivate people to pay more and to pay faster is to give them fantastic service.
Most people's willingness to pay depends mostly on two things, their ability to pay and their opinion about the person they are paying.…"
"It is easy to measure and it is a fact so it must be right, even though most people don't know which average they ar measuring, or why it is the most misleading to measure.
AHT is useful when gathered over a long period. It helps…"