Julia Forsyth
  • Female
  • Edinburgh
  • United Kingdom
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Handling after hours and over flow calls
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Hi everyone!I wonder if anyone can offer me some insights into how call centres typically handle after hours and overflow calls. Voicemail? Answer services (outsourced)?, 24/7 staffing?, And what is…Continue

Started this discussion. Last reply by Pauline Mulvey Mar 18, 2010.

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BigEars Ltd
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