Michael C McMillan
  • Male
  • Excelsior, MN
  • United States
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Has anyone read Vested Outsourcing? What are your thoughts?
1 Reply

So I just cracked open my new book called "Vested Outsourcing" and it is really interesting.  I am only a couple chapters deep, but would really like to see if other BPO firms have read the book, and…Continue

Tags: Book, Outsourcing, Vested

Started this discussion. Last reply by Kathryn Jackson Feb 2, 2011.

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Profile Information

Company Name:
The Connection
Contact Center Services
Job Title:
Director of Sales
Current Role:
Company Website:
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My professional experience, goals, and specialties are:
“If you work just for money, you’ll never make it. But if you love what you are doing, and always put the customer first, success will be yours.”

-Ray Kroc

"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
- Mahatma Gandhi

I am one of the lucky few that look forward to every single Monday morning because I get to start a new work week doing what I love:

1. Create jobs for hundreds of people by the solutions I help customers put together.

2. Design better ways for consumers and businesses to get the support they need and want from the organizations they buy from.

3. Improve the processes and there by decrease the cost for businesses to provide world-class support to their customers.

4. Research and implement cutting edge communication solutions for my customers so they are able to be where their customers are at all times. (i.e. – Social Media, Web-Chat, SMS, etc…)

How could I ever want to do anything else?!

Michael C McMillan's Blog

How I Would Design A Customer Service Solution

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Posted on March 6, 2013 at 5:00pm

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