Peggy Carlaw
  • Female
  • San Luis Obispo, CA
  • United States
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Top Customer Service Trends for 2010
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Started this discussion. Last reply by Clark Wings Apr 3, 2014.


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Profile Information

Company Name:
Impact Learning Systems[
Call Center Consulting & Training
Job Title:
VP; Call Center Improvement
Company Website:
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My professional experience, goals, and specialties are:
How to improve first call resolution, AHT, customer satisfaction and other metrics. How to coach agents to stellar performance. How to implement training that gets measurable business results.

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