Richard Natoli Male Philadelphia, PA United States: Share on Facebook Share on Facebook Share Twitter

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Pay Per Call Marketing & Outbound telemarketing
3 Replies

Started this discussion. Last reply by Brad Lefton Jul 30, 2010.

Call Center Org Structure
2 Replies

Started this discussion. Last reply by Richard Natoli May 14, 2010.

Customer Experience Management - What does it mean to you?
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Started this discussion. Last reply by Kathryn Jackson Apr 14, 2010.

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Profile Information

Company Name:: Stroll / Internet Order LLC

Industry:: E-Commerce

Job Title:: Contact Center Director

Do you have a LinkedIn or other networking site profile you would like to link to?: http://LinkedIN: www.linkedin.com/pub/3/520/a66 , Twitter @Richard...

My professional experience, goals, and specialties are:: Contact Center Process Improvement
Metrics
Call Quality
CEM/CRM
I'll try to help with anything!!!

Richard Natoli's Blog

"A" Players vs. "B" Players

Did you ever look at a job listing website and take note of the position headlines? Years ago the position headlines were predominately position titles. Today you see a mix of flashy marketing lines, job titles, and candidate descriptions. There is one in particular I want address. “Looking for “A” players for growing company”.

Why the obsession with A players? Why the demand for an entire department populated by this elite workforce? ......Continued @… Continue

Posted on March 4, 2010 at 12:58pm

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At 1:40pm on October 26, 2009, Bill Haeffner said…: Richard, just noticed that the first masterminds meeting was last week. Curious how it went and what the topic was. Drop me a quick note when you have a second. I also sent you a friend request since we have not connected before. Talk to you soon. Bill

At 1:30pm on August 21, 2009, Bill Haeffner said…: Thanks - talk to you soon. Good luck

At 12:47pm on August 21, 2009, Bill Haeffner said…: Hi Richard, I noticed you desire to establish a experts group and certainly understand and respect why you wnat to limit the group to non-vendors - which I now need to call myself. There seems to be a lot of energy around call center networking groups now - specifically those that do not charge a membership fee like CCNG or ATA. Should you decide to you need to extend invitations to a few supplier types that have extensive operations background like myself I would welcome the chance to join in. my e-mail is bhaeffner@avtex.com. Thanks Bill