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Darren Prine
  • Male
  • Scottsdale, AZ
  • United States
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Profile Information

Company Name:
ConnectFirst
Industry:
Contact Center/Telecom
Job Title:
Director of Channel Sales
Current Role:
Technology Vendor
Company Website:
http://www.connectfirst.com
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/in/virtualcallcenter
My professional experience, goals, and specialties are:
Specialties: Hosted ACD, Hosted Predictive Dialer, Cloud Routing, IVR, Call Tracking

Darren Prine's Blog

New Report from Frost & Sullivan Shows Hosted Call Center Vendors Going after the Big Guys

Yesterday, Patrick Barnard with TMC.net published an outstanding article entitled "New Report from Frost & Sullivan Shows Hosted Call Center Vendors Going after the Big Guys"

Below are some pertinent excerpts:



Frost & Sullivan issued a report today entitled "North American…

Continue

Posted on June 8, 2010 at 5:00pm

AN -ON DEMAND- CALL CENTER SOLUTION

Currently, one of the fastest growing trends for contact centers and outsourced contact centers is to move away from costly equipment based, premise based call center platforms and to move to more versatile, “on demand” virtual call center platforms. Companies that have moved to or are using a virtual call center platform in some capacity include: Overstock.com, AMD, Vonage, Expedia.com, Hilton Grand Vacations, Kodak, American Express and many others. Why is this transformation to virtual call… Continue

Posted on January 27, 2010 at 12:17pm

Examples of how some clients are utilizing Outbound IVR

I thought it might be of interest how some of Northwinds clients are using our Automated Client Response (Outbound IVR) solution. We have several large telecom companies, utility providers and other service organizations that are enjoying tremendous benefits from this solution and are finding new uses for it every month. One client is saving $300,000 per month per region using this solution.



Here are just some of the ways our clients are utilizing this solution:



1.… Continue

Posted on November 23, 2009 at 4:41pm

Northwinds Lowers Pricing and Adds Some Valuable New Solutions

Northwinds Contact Solutions is excited to share several announcements with you. First of all, we have lowered our pricing for both our Virtual Call Center platform and Outbound IVR solution. Our pricing is now even more aggressive, especially when you consider what is included for the price. In a true apples to apples comparison, I believe our solutions are the best value on the market. We have also added the capability, both in a “brick and mortar” environment and in a “work at home”… Continue

Posted on November 9, 2009 at 4:03pm

The Hosted Virtual Call Center: What’s Stopping You?

If you are an extremely small specialty company and only get a handful of calls per week, then a hosted virtual call center is probably not for you. However, for nearly every other company, regardless of size, the call center can save time, money and needless equipment purchases. Remember, the more equipment that you have, the more potentially expensive breakdowns and other issues there will be to deal with. Technology is moving so quickly that as soon as you work all of the kinks out of your… Continue

Posted on October 12, 2009 at 7:03pm

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At 5:45am on December 3, 2009, Mohammad Omar said…
Hi Darren,

I work in A call center in Amman,Jordan and we can offer you a superior quality of service as we have native English speaking agents here at CrysTelCall also we have the state of the art technology and we can offer you a very competitive pricing , please contact me if you want more details and information.
Thank
Mohammad Omar
 
 
 

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